Returns & refunds
30-day returns
You can return any item within 30 days of delivery for a full refund of the product price. To qualify, the item must be unused and uninstalled: panels must not have been mounted, drilled, adhered, or wired, and kits must include all components and cabling in their original packaging. Once a flexible panel has been adhered to a roof it cannot be restocked.
How to start a return
- Email l_urbaez@yahoo.com with your order number (
MP-XXXXXXXXXX) and the reason for the return. - We reply with a return authorization and the return address. Do not ship a return without one — unauthorized returns can't be matched to an order.
- Ship the item back. Return shipping is paid by the buyer, except for damaged or incorrect items (see below). We recommend insuring the shipment — panels damaged on the way back can't be refunded.
Refunds
Refunds are issued to your original payment method (PayPal) within 14 days of the return arriving and passing inspection. The flat shipping fee is not refunded on change-of-mind returns. You'll receive a PayPal notification when the refund is processed.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, all costs are on us: we'll send a replacement or issue a full refund including the original shipping fee, and cover return shipping if we need the item back. Report shipping damage within 48 hours of delivery with photos — see the shipping policy.
After 30 days, manufacturer warranties apply — every panel we sell carries its manufacturer's product and power-output warranty, and we'll point you to the right claim channel if you get stuck.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible with your order number; once the carrier has the package, the 30-day return process applies instead.